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Effective Date: August 31, 2026

This Privacy Policy explains how Lugo Electrical Field Design LLC (“we,” “our,” or “us”) collects, uses, protects, and shares personal information when customers communicate with us through our dedicated business phone number, website, application, text messaging services, or other business communication channels.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Phone number
Email address
Service address
Appointment or service request information
Text message communications
Call information and communication history
Photos or other information voluntarily submitted in connection with a service request

We may also collect limited technical information necessary to operate and secure our communication services.

2. How We Use Your Information

We may use your information to:

Respond to customer questions and service requests
Schedule and confirm appointments
Provide estimates, quotes, invoices, and service updates
Communicate regarding active or completed services
Send requested text message notifications
Provide customer support
Maintain business and communication records
Prevent fraud, abuse, or unauthorized use of our services
Comply with applicable legal and regulatory requirements

3. SMS and Mobile Information

If you provide your mobile phone number and consent to receive text messages, we may send messages related to appointments, service requests, estimates, invoices, customer support, or other business communications.

Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages or operating our communication systems solely as necessary to provide those services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

4. Sharing of Information

We do not sell personal information.

We may disclose personal information only when reasonably necessary to:

Provide services requested by the customer
Work with communication, software, payment, hosting, or technology service providers
Comply with legal requirements, court orders, or government requests
Protect our company, customers, employees, or the public from fraud, security threats, or unlawful activity

Third-party service providers are permitted to use personal information only for the services they provide on our behalf.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic communication or data storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, meet legal obligations, and protect our legitimate business interests.

7. Your Choices and Rights

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.

You may also withdraw consent to receive marketing or SMS communications at any time.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

9. Third-Party Services

Our business may use third-party platforms for phone calls, SMS messaging, scheduling, payment processing, hosting, or other operational services. Those providers may process information according to their own privacy policies and their agreements with us.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised effective date.

Continued use of our services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy where permitted by applicable law.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Lugo Electrical Field Design LLC

Email: info@;ugoelectricalfd.com

Phone:832-795-5676

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Privacy policy

About us